At DNQ, we value our customers and are committed to delivering exceptional products and services. Our customer care policy is designed to ensure your satisfaction with every shopping experience and interaction with our brand.

 

Product Returns and Exchanges:

 

All of our products are made to order and unique to each customer, which means that we cannot support returns or exchanges for incorrect orders, change of mind, or sizing issues. We highly recommend that you carefully review product descriptions and sizing charts before placing your order to avoid any misunderstandings.

 

Manufacturing Errors and Damages:

 

Despite our best efforts, there may be rare instances when a product is received in a damaged or defective condition due to manufacturing errors. If you encounter any such issues, please contact us within 30 days of receiving the product, and our dedicated customer care team will happily provide you with a free replacement or full refund.

 

Delivery Times and Shipping:

 

We understand the importance of timely delivery, and we strive to dispatch all orders within 2-3 business days. However, please note that due to the nature of made-to-order products, shipping times may vary, and we cannot guarantee specific delivery dates. We recommend that you allow at least 2-3 weeks for delivery, especially for international orders.

 

Customer Support:

 

Our customer care team is available to support you with any queries or concerns that you may have regarding your order. You can contact us via email or phone, and we will respond to you within 24 hours. We are committed to resolving any issues and ensuring that our customers have a positive shopping experience every time.

 

In summary, our customer care policy is designed to ensure that our customers are satisfied with their shopping experience at DNQ. We are committed to delivering exceptional products and services and are always here to support you with any queries or concerns.

We understand that privacy and safety are critical concerns for our customers. We take the protection of your personal information and the security of your transactions very seriously. Our privacy and safety policy is designed to ensure that your data and transactions are protected at all times.

 

Privacy Policy:

 

When you shop at DNQ, we collect certain personal information, including your name, email address, shipping address, and payment details. This information is necessary to process your order and deliver your products to you.

 

We use industry-standard encryption and security measures to protect your personal information and ensure that it is not shared with any third parties. Your personal data is transmitted securely through our website, and we do not store any payment details on our servers.

 

We may use your personal information to send you promotional offers, updates, and newsletters, but you have the option to opt-out of these communications at any time by clicking the unsubscribe link in the email.

 

Safety Policy:

 

At DNQ, we prioritize the safety of our customers and their transactions. We use secure payment gateways to process all transactions, including debit and credit cards. Our payment gateways are PCI-DSS certified, which means that they meet the highest standards for security and compliance in the industry.

 

We also use fraud detection and prevention measures to monitor all transactions and identify any suspicious activity. If we detect any fraud, we will work with the relevant authorities to investigate and prosecute the offenders.

 

In addition, we use SSL encryption to protect your data during transit and ensure that it cannot be intercepted or tampered with by third parties.

 

Conclusion:

 

At DNQ, we are committed to protecting your privacy and ensuring the safety of your transactions. Our privacy and safety policy is designed to provide you with the peace of mind to shop with confidence. If you have any questions or concerns regarding our privacy and safety policy, please do not hesitate to contact us.